Refund policy

90-Day Quality Guarantee. If your item arrives damaged, defective, or incorrect — or develops a fault within 90 days of delivery — contact us at purrsuittoys@proton.mail with your order number and a photo or short video of the issue. We'll replace it or refund your original payment method, and in some cases you won't need to ship anything back.

30-Day Returns. Unused items in their original packaging may be returned within 30 days of delivery. Email us to start a return; we'll provide the return address and instructions. Refunds are issued to the original payment method once the return is received, typically within 10 business days. Items sent without contacting us first can't be accepted. Return shipping is the customer's responsibility unless the return is due to our error.

Lost in transit. Every order ships tracked. If tracking shows no delivery within 30 days of ordering, we'll replace or refund in full.

Gift cards are non-refundable. Questions any time: purrsuittoys@proton.mail.