Shipping policy

Where we ship: We currently ship to addresses within the United States.

Processing time: Orders are processed within 1–2 business days. You'll receive a confirmation email when your order is placed and a tracking number by email within 48 hours of ordering.

Delivery time: Standard tracked shipping takes 7–12 days from order to doorstep. Shipping is free on every order. Occasional carrier delays can happen, but the large majority of orders arrive within this window — and your tracking link will always show the latest status.

Order changes and cancellations: Need to change your address or cancel? Email us at purrsuittoys@protonmail.com as soon as possible with your order number. We can make changes any time before the order ships; once it's in transit, we can't reroute it.

Lost, stalled, or damaged in transit: Every order ships with tracking. If your tracking hasn't updated for an extended period, or your order hasn't arrived within 30 days of purchase, contact us and we'll replace it or refund you in full. If your order arrives damaged, send us a quick photo and we'll make it right.

Wrong address: Double-check your shipping address at checkout — orders shipped to an address entered incorrectly at purchase can't be refunded, though we'll always help you try to recover the package.

Questions: purrsuittoys@protonmail.com — we answer within 2 business days.